Write a ticket we can solve fast

The details that save a round of back-and-forth.

The quickest tickets are the ones we can act on straight away. Include these and we rarely need to ask follow-up questions.

Your site's address, for example yoursite.justflows.com or your own domain.
What you were trying to do, and what happened instead.
The steps that lead to the problem, so we can see it ourselves.
The exact error message, copied as text or as a screenshot.
When it started, and whether anything changed around that time.
The page address where it happens, when it is one page.

One problem per ticket keeps things clear. If you have two unrelated questions, open two tickets.

Still need help?

If this article did not answer your question, our team is happy to help.