My domain is not connecting
The usual reasons a custom domain stays pending, or stops working later.
A domain is only served after its DNS checks pass and a certificate is issued. Work through this list first.
It stays pending
- The TXT record is missing or wrong. The name must be
_justflows.followed by your domain, and the value must match the Domains screen exactly. Some DNS hosts add your domain to the name for you, so_justflowsalone may be what you need to type. - The domain does not point at your site yet. Check the CNAME (or ALIAS for a bare domain).
- DNS has not spread yet. Changes can take from minutes to a few hours. Click Check now again later.
- You used nameservers alone. Ownership is always proven by the TXT record, never by the nameserver change on its own.
It worked before and stopped
Connected domains are checked again every 6 hours. After several failed checks in a row the domain is no longer served, and if it was your primary address your Justflows address becomes primary again. Usually a DNS record was changed or removed, or the domain expired at the registrar.
Email stopped after switching nameservers
Your MX records were not copied to the new DNS zone. Add them under Settings → Domains, in the DNS records of the domain.
Still stuck? Open a ticket with the domain name and a screenshot of your DNS records.
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If this article did not answer your question, our team is happy to help.